Case Study
Building Better Connections: Enhancing Project Delivery
Wiley required an unbiased client feedback mechanism to gather insights into their project delivery and client relationships. Versed (previously known as RMH Consulting) developed and managed a comprehensive feedback programme, collecting and analysing feedback from clients and sharing high-level insights with Wiley's executive and project teams to foster continuous improvement.
Expertise
- Feedback Management
- Client Relations
- Data Analysis
Project Challenge
Wiley required a structured external feedback system to capture unbiased client perspectives, enabling them to refine project processes and strengthen client and supplier relationships.
Our Solution
Versed established a feedback programme framework, managed client interviews, and coordinated with project managers to identify relevant projects, ensuring unbiased feedback collection and insightful analysis.
Who We Worked With
Wiley’s executive team, project managers, and selected clients to collect and integrate valuable feedback.
The Impact
- Provided unbiased market insights to improve Wiley’s project delivery.
- Facilitated continuous improvement based on real-world client feedback.
- Strengthened client and supplier relationships through actionable insights.
